Posted by sean on September 22, 2015 at 4:06 pm in Tesco Cock Ups with No Comments

Tesco have messed up again. Let’s give them credit though, they went an entire three weeks without messing up. Today’s instance was a classic – delivering out of date food. We ordered two packets of mozzarella cheese, as have been planning a Mediterranean style meal this evening. When unpacking our shop, my wife discovered that not one, but two packets of the cheese were out of date by an entire four days. It’s a good thing we checked, as I wouldn’t want to risk eating a rich, soft cheese that far past it ‘use by’ date.

We did the usual routine – Claire rang Tesco, while I tweeted. They apologised profusely, which is pretty standard. As I’ve previously said, I refuse to blame the customer service team. I asked for compensation or a letter of apology. I was offered the letter. Perhaps had we eaten the cheese and developed a nasty strain of food poisoning, we may have been able to claim some form of financial payment, from one of those ‘no win, no fee’ lawyers. I will reluctantly accept the letter, under the condition it is from the manager of the store where our order comes from and not the poor people who keep apologising to me for someone else’s negligence.

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