Posted by sean on May 25, 2014 at 4:14 pm in Me Vs. The World with No Comments


When it comes to dealing with companies who offer poor customer service, I am like Liam Neeson in Taken. OK, I won’t torture the managing directors responsible (although in some cases it would be justifiable), but to quote Mr. Neeson “I do have are a very particular set of skills, skills I have acquired over a very long career. Skills that make me a nightmare for people like you.”

Back in 2007, I had awful issues with TalkTalk. In the end, I resorted to contacting their chairman, Charles Dunstone, in an attempt to gain compensation and get released from their contract (a contract they did not fulfil).

Then, a few years ago, BT gave me lots of issues. I won a fight with them too.

I fight a war against bad customer service. Power for the people!

My latest fight has been with our energy supplier, NPower. I did not choose to join NPower; they were supplying energy to our house when we first moved in, so I simply continued to use them. Then the problems started. These included a mess up over our account; a threatening email, regarding missed payments, even though we had never missed one; cancellation of our direct debits, without us even requesting such action; promises of call backs, yet not receiving them and wasting hours on hold.

After a battle, which seemed to last longer than a World War, the issue has been resolved. NPower have compensated me with £80. Basically, this is the amount of money they were supposed to have debited from our bank, but failed to do so. They’ve written that off.

Little do NPower know, once the compensation is safely in our account, I’ll be cancelling, getting onto Compare the Market and signing up for another supplier. The best thing about that? Leaving NPower? No. Saving money? No. The best thing about changing our energy supplier with Compare the Market is that we get a free Meerkat toy.

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