Posted by sean on May 2, 2007 at 11:32 am in Geek Stuff with No Comments

More news on TalkTalk. Following my threatening e-mail to the company’s chairman, Charles Dunstone, I had a couple of messages left on both my mobile and landline answer phone.

The messages came from one of Mr. Dunstone’s top dogs and contained a grovelling apology for the delay, along with a confession –  due to unforeseen circumstances, my broadband will not be live until 13th May! Call me sceptical, but I don’t think they ever intended to get me on before mid-May. I promptly asked to cancel EVERYTHING, to which they accepted.

I then called BT, saying all was forgiven, and begged them to take me back. They agreed. I also signed up for their broadband service. It’s a little more expensive than most ISP’s, but after careful research (something I didn’t do before signing up to TalkTalk), they seem to be very good.

Following the cancellation, I received another grovelling message from TalkTalk, this time asking if there was anything they could possibly do in order to assist me with my return to BT. After a further telephone call with them this morning, I have had my cancellation formally accepted, an apology issued and all outstanding charges I owe (about £34) wiped out.

Assuming everything goes to plan and I return to BT smoothly, I will be a happy bunny. I retract my statements about Charles Dunstone being a crook. Based upon my own personal experience, I cannot retract my opinion on the overall TalkTalk service. Why did I have to resort to contacting the chairman of a major company in order to get a result? I found TalkTalk to be unprofessional, unreliable and a farce. I wouldn’t recommend them to anyone. But that’s just me. Maybe they have millions of very satisfied customers…

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