Posted by sean on February 24, 2016 at 7:30 am in Tesco Cock Ups with No Comments


It has been a while since I last blogged about any Tesco atrocities. It hasn’t been lack of mess ups on their part which has seen be stop. I am just fed up of the entire thing. Fed up of the endless complaints over the phone, through email and Twitter. I wrote a formal complaint last month, following the delivery driver going AWOL with all our frozen shopping. I received a grovelling apology and voucher. The gesture was appreciated, and in my opinion, deserved. However, the problems continued.

Apparently our local store, in Brislington, have an employee specially in place to oversee shops of VIP customers, to ensure everything is correct and in a fit state to be sent out to their homes. Due to the our complaints, I was told that we were one of these VIPs. Based on recent deliveries, either this new employee has left their post, they’re useless at their job or we are not a VIP anymore. Today’s latest piece of genius from Tesco was delivering an out of date quiche. I suppose it’s a good thing my wife, Claire, checked the date and we didn’t start eating it, or we could have become unwell. Who the fudge picks an out of date product off the shelves to give to a customer? The other mistake made me laugh. Claire, a vegetarian, ordered a VEGETARIAN ready meal. The VEGETARIAN meal was unavailable. It was substituted. Guess what for? A LAMB curry. If you don’t laugh, you’ll cry. What kind of people are Tesco employing? I know mistakes happen, but things are going wrong almost every week!

We recently tried Ocado, because there was an appealing voucher for new customers to receive money off their first shop. In the past, we had avoided Ocado, due to the belief that they would be too expensive, because of their association with Waitrose. I did not find the shop from Ocado to be overpriced. In fact, following the first shop from Ocado, we returned. We were gifted a selection of frozen food, worth £20, for free. The food we ordered was of a high quality, with the delivery driver coming across as warm, helpful and friendly.

After talking to an equally frustrated wife this morning, we have decided to avoid Tesco deliveries for now and continue with Ocado. We may even take a dabble with Asda and Morrisons. I told Tesco exactly what I thought of them, on Twitter. It didn’t bring back our quiche, but it made me feel better, knowing that a thousand-odd followers will see how rubbish Tesco are.

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