I escaped the office this afternoon to attend some customer service course. Here are some of the things I learnt…
- DO smile at the customers – but not in a seedy way, especially at the young women.
- DO try to help customers – but NOT if your customer is trying to kill other customers.
- DON’T tell customers to “fuck off” – even if they are c***s.
- DON’T throw glasses of water onto the customers – unless they’re on fire.
- The customer is ALWAYS right – except when they’re wrong.
Some of these may not be totally true; I think I fell asleep at one point during the course, so don’t fully remember everything. Overall the afternoon was a total let down; mainly because they didn’t give out any free cake. Rule No.1 for any lecturer – if you want respect from your students, feed them cake.
No trackbacks yet.
Posts with similar tags
No post with similar tags yet.
Posts in similar categories
- Death Wish
I received an email from work offering me a free Will.
Given the fact we're in the middle of a deadly worldwide pandemic, I'm not sure if I should be grateful or terrified.
... - Happy Pyjamaday
Today was my first day off since dropping my hours and going part time.
This day off is known, within the department, as a "non-working day". Smart arses may argue that I have five of these a week already.
This "NWD", however, allows me to stay at home, wearing my pyjamas all day, should I so wish.... - My New Work Colleague
Introducing the Office Bunny!
Yes, that is Shaun the Sheep peering up at the camera. He had been sitting on top of my computer for the past 5+ years, but was kicked off his throne this morning by Rabbit Di Nero.
I am aware that sharing my workspace with a stuffed, life size rabbit could be considered... - Part Timer
This week is my last working five days Monday to Friday is over for me. From next week, I will no longer be working Tuesdays. Dropping a day is not a decision that I took lightly. It will obviously have financial implications for me, plus now I have signed that change of conditions form, there is no going...
- I’ve Had Better Days: Part 2
The clocks have now gone back, I had a good night's sleep and have now settled down to blog the second installment of my Friday Frights, while Claire watches Liverpool play Spurs.
Where did we finish off last night? Oh yes, I had cleaned Neil Warnock and nursed him back to full, loud health. No idea...
About Me
So you stumbled across my blog. No doubt after searching for something bizarre on Google. Before you hit that 'Back Button', why not stay and have a read for a few minutes?
If you are after a website which gives advice on how to hack an iPhone X, download the latest Steven Seagal movie, or view nudy ladies, you've come to the wrong place and may now press 'Back'.
However, if you would like a lifestyle blog, written by a 30-something chap, living in Bath (England), feast your eyes on this.
You won't discover how to copy PlayStation 4 games. What you will find is a blog, covering life in the West Country, the highs and lows of supporting two unsuccessful football teams, while sharing a house with a wife and rabbit.
All written by a man, somewhere on the sanity-scale between normal and eccentric.
Leave a Reply